Magento Managed Services
Online businesses function in an extremely dynamic environment that is rapidly affected by global economic, social, and technological changes. A company’s digital presence needs to be altered and nourished regularly for the most effective results. More importantly, the digital presence should provide a seamless experience for its customers and prospects across touchpoints and channels, including in-store and online. Hence a lot of retailers require technical support, maintenance, and assistance.
Our Magento Managed Services
Our managed services are flexible, allowing you to purchase just what you need. Our services include:
- Performance optimization
- Server monitoring
- Security patches and version upgrades
- Bug diagnosis and fixes
- Code refactoring
- 3rd-Party Integration
- Voice & email support
Why Choose Ziffity’s Magento Support?
Our team of highly skilled and Magento-certified technologists will be on call round-the-clock. We also have a dedicated Magento maintenance team that proactively monitors your store’s overall health, workflows, and purchase funnel and suggests areas for improvement. Together we can make a great team. Our promise to you: our managed services team will always have your back, and you can deliver seamless and everlasting customer experience.
If you have an issue, we’re there to help, regardless of the day or time. Our developers can work in your time zone as an extended arm of your in-house experts.
Our support team has extensive experience in identifying and resolving issues. They’ll help get your store in perfect order as fast as humanly possible.
Our answers are more than fixes — they’re smart solutions that will enhance your customer’s experience and help your Magento store stay futureproof.
Why is a dedicated support team important for your Magento store?
Though you’ve engineered a perfect Magento store, having a technical support team is essential. Here are some key points that insist on the importance of hiring a dedicated Magento maintenance and support team.
Top Magento support and maintenance services every store needs
Magento support services consist of various tasks like site optimization, design changes, integration of third-party extensions, migrating to the latest version, installing security updates and so on.
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Magento’s capabilities come packed with equally strong challenges in terms of performance. This blog brings you the best practices and optimization tips that can improve your Magento 2 store’s load time.
Frequently asked questions
What is Magento managed service?
If you are already using Magento platform and looking for on-going support to fix bugs, upgrade, enhance your system, then our managed services will be of help. Depending on the quantum of work, you can choose among 40, 80, 160, or 320 hours packs.
From a scope perspective, what does it cover?
How do you on-board new customers?
Usually, the transition happens from either the in-house team or another agency. We start with a discovery/due-diligence phase, which typically takes between 2 to 4 weeks. We perform several audits during this phase, document, and submit the report to stakeholders. In the event you had a rough fallout with your last agency, we try to self learn/reverse engineer what you have and move from there to a stable state. Our discovery consists of 5 areas of work, Commerce, Content, Customer (marketing), Channel, and Creatives/UX.
On the tech side, we cover the following in the first few weeks.
Will unused hours be carried forward to the next month?
No, the hours mentioned in the pricing packs are minimum monthly hours that will be used for billing. Ziffity’s project manager will proactively communicate with the client to ensure there are no unused hours. In the event you repeatedly end up with unused hours, you can talk to the relationship manager to downgrade your pack accordingly.
How would the spikes in monthly hours billed?
Spikes in monthly hours will be billed at the same rate as the current pack. In the event you repeatedly end up with monthly spikes because of a higher workload, you can talk to the relationship manager to upgrade your pack accordingly.
What is the Development vs overheads effort ratio in a pack of hours?
Typically the development effort will be in the range of 65% to 70% of the total monthly number; rest will be overhead hours covering Business analysis, Project Management, Testing, UAT Support, and Deployment.
How will a new project be handled as part of managed services?
If the hours required for the new projects can be accommodated within the managed services hours, then no separate SOW will be required. Otherwise, a new contract will be signed for such work.
Will the Ziffity team interact with 3rd party service providers, including hosting providers?
Ziffity team will interact with all required third-party service providers to support the regular operations of your e-Commerce website. Effort spent in this regard will be added to the Project timesheet.
How does invoicing work?
Ziffity will raise the invoice at the beginning of each month for preceding month’s effort, between the timesheet and minimum monthly hours, whichever is higher will be billed to the customer. Our preferred mode for receiving payments will be wire transfer, in case you wish to have some other mode, you can always inform your relationship manager or write an email to firstname.lastname@example.org. Our standard payment term is net 15 days.
What if I am not happy with the work done by Ziffity?
We believe in de-risking our customers, and hence provide one-month-performance-check-clause. During the first month of the engagement, if you are not happy with our work, communication or any part of the partnership, you are free to disengage with Ziffity, and you don’t have to pay us anything for the work done so far. In other words, we waive-off your liability to us.
what our customers say
"You guys are amazing!!!
Thank you so much, we're so thrilled to be able to hit this aggressive deadline. Our CEO and whole team will be impressed and thankful as well."
"Team has been proactively suggesting improvements and have been extremely responsive when emergency bugs need to fixed. It’s a pleasure to work with Ziffity."
"I have been working with Ziffity for about 4 months now and we have already corrected all our issues on the existing platform. Ziffity has been nothing short of excellent."
"I am TOTALLY BLOWN AWAY by the work. Many Thanks and Congratulations to the team for such beautiful work. "
"We are so impressed with the results of Ziffity’s work on our SEO initiatives. You have done a fabulous job."