Usually, the transition happens from either the in-house team or another agency. We start with a discovery/due-diligence phase, which typically takes between 2 to 4 weeks. We perform several audits during this phase, document, and submit the report to stakeholders. In the event you had a rough fallout with your last agency, we try to self learn/reverse engineer what you have and move from there to a stable state. Our discovery consists of 5 areas of work, Commerce, Content, Customer (marketing), Channel, and Creatives/UX.
On the tech side, we cover the following in the first few weeks.